Performance activewear
These terms govern the purchase and use of AERVOX activewear, including our return and replace policy. They apply to all orders placed on aervox.co.
Governing the purchase and use of AERVOX activewear products.
These Terms & Conditions ("Terms") govern all purchases made through AERVOX ("AERVOX", "we", "us", or "our") for our range of activewear products, including but not limited to leggings, sports bras, tops, shorts, joggers, and performance accessories. By placing an order with us, browsing our website, or otherwise engaging with our products and services, you ("customer", "you") agree to be bound by these Terms. Please read them carefully before making a purchase.
AERVOX activewear is designed for performance, comfort, and durability across training, running, yoga, and everyday wear. We make every effort to display product colours, fabric textures, and sizing information as accurately as possible; however, slight variations may occur due to screen display settings, lighting during photography, and manual measurement during production.
We strongly recommend referring to our size chart before purchasing, as fit may vary across styles and fabric blends. AERVOX is not liable for sizing discrepancies where the customer has not consulted the provided size guide prior to ordering.
All orders are subject to acceptance and availability. AERVOX reserves the right to refuse or cancel any order at its discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
Prices listed are inclusive of applicable taxes unless stated otherwise, and are subject to change without prior notice. The price charged will be the price displayed at the time of order confirmation.
Full payment is required at the time of placing an order through our accepted payment methods. An order confirmation does not guarantee product availability until payment has been verified.
Estimated delivery timelines will be communicated at checkout or via order confirmation and are approximate. AERVOX is not responsible for delays caused by courier partners, natural events, customs processing, or circumstances beyond our reasonable control. Risk in the goods passes to the customer upon delivery to the address provided at checkout.
To preserve fabric performance and longevity, please follow the care instructions on the product label. Damage resulting from improper washing, drying, ironing, or use of harsh detergents is not covered under our Return & Replace Policy.
All content on the AERVOX website and packaging, including logos, product designs, images, and text, is the property of AERVOX and is protected under applicable intellectual property laws. Unauthorised use, reproduction, or distribution of this content is strictly prohibited.
AERVOX shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our maximum liability in connection with any order shall not exceed the total amount paid by the customer for that order.
AERVOX reserves the right to update or modify these Terms at any time without prior notice. Continued use of our website or services following any changes constitutes your acceptance of the revised Terms. Customers are encouraged to review this page periodically.
Simple, fair, and fast — here's how returns and replacements work at AERVOX.
You have 5 days from the date of delivery to notify AERVOX if you wish to return or replace an item. Requests raised after this window has closed will not be eligible for return or replacement, except where required by applicable law.
To initiate a request, email us at support@aervox.co with your order number, the product(s) you wish to return or replace, and the reason for your request. Where relevant, please attach a clear photo of the item and, if applicable, any defect or damage.
To be eligible for a return or replacement, items must meet all of the following conditions:
Reach Out
Email support@aervox.co within 5 days of delivery with your order number and reason for return or replacement.
Confirmation
Our support team will review your request and, once approved, share pickup or self-ship instructions along with a return reference number.
Send the Item Back
Pack the product securely in its original packaging with tags attached, and dispatch it as instructed by our team.
Quality Check
Once we receive the item, it will undergo a quality check to confirm it meets our eligibility conditions.
Resolution
Upon successful quality check, we will process your replacement or refund within 5 working days.
Once the returned item passes our quality check, AERVOX will process your replacement or refund within 5 working days. Replacement items will be dispatched within this period, subject to stock availability. If your requested size or style is unavailable, we will offer an alternative or a full refund to your original payment method.
Refunds are credited to the original mode of payment. Please note that once processed, it may take additional time for the amount to reflect in your account, depending on your bank or payment provider.
For hygiene and safety reasons, the following items cannot be returned or replaced unless they arrive damaged or defective:
If the return or replacement is due to an AERVOX error (damaged, defective, or incorrect item), we will bear the cost of return shipping. For change-of-mind returns, return shipping costs may be borne by the customer unless otherwise stated at the time of purchase.
Our support team is here to help with any questions about your order, return, or replacement. Reach out to us at support@aervox.co and we'll respond as quickly as possible.
AERVOX reserves the right to amend this Return & Replace Policy at any time. Any changes will apply to orders placed after the update date. This document does not affect your statutory rights as a consumer under applicable law.
Questions? support@aervox.co